Digital Ordering for Distribution

A national distributor relied on a legacy ERP system that was never designed to power a modern customer-facing website. Product information, customer pricing and invoices all lived within the ERP, making it impossible to provide customers with a seamless online experience.

Several software providers advised that integrating the existing ERP with a modern eCommerce platform was either impractical or would require replacing the ERP entirely.

ModernisERP introduced a secure integration layer that connected the legacy ERP directly to a bespoke website.

The platform synchronised:

• Product and categories
• Customer-specific pricing
• Customer account information
• Invoice history

Website orders were automatically validated and created within the ERP, eliminating manual order entry.

To further enhance the customer experience, an AI-powered assistant was integrated into the website, allowing customers to search products, answer technical questions, recommend products and build shopping baskets using natural language.

The business retained its existing ERP while delivering a modern digital experience for its customers.

The solution provided:

• Real-time product synchronisation
• Customer-specific pricing online
• Secure invoice access
• Automated order processing
• AI-powered customer assistance
• No ERP replacement required